At Marbliss, we understand certain situation requires customers to return or exchange products and we aim to provide the best possible service to our customers in this regard. We always recommend our customers to visit our Marbliss Care section and read the disclaimer properly to avoid any disappointments or surprises. We deal with damaged item returns and change of mind returns separately, so we have different policies of each to make everyone's life easier. Please read below the relevant terms carefully before submitting a return query. Returns not meeting the below mentioned criteria won't be refunded or exchanged.
General Return Terms:
- All the returns must be reported using the Order Returns section on the website, with all the required information properly filled.
- Returned item must be in its original packaging, else it will not be considered.
- Customer must allow 5 working days for our warehouse staff to process returns. Our staff will then get in touch with the customer to work out the best possible solution.
Damaged Item Return Terms:
- Damaged item on arrival must be reported within 3 days of the delivery through our Order Returns. After the specified time damaged returns won't be entertained.
- Customer must supply proper images of the product and packaging so our warehouse can process the return and dispatch new item(s) as early as possible.
- Customer may choose to have a full refund of the order instead of an exchange item. The choice must be made before the exchange item is dispatched by Marbliss.
- Marbliss will take care of the postage charges for an exchange item (if applicable).
Change of Mind Return Terms:
- Change of mind returns must be reported within 30 days of the delivery through our Order Returns. Also the product must be dispatched by the customer within 5 working days of the report. After the specified time change of mind returns won't be entertained.
- Return postage must be borne by the customer, in case customer asks for a pre-paid return label from Marbliss, the amount will then be adjusted in the final settlement.
- Product must not be damaged to qualify for a refund or exchange, so its customer's responsibility to secure the returned package, as even an in-transit damage would not be entertained.
- Once the return is approved by Marbliss, customer may choose between a full refund and an exchange item.
- Marbliss may charge customer a full or partial postage fee for an exchange item.